Asscher
Cushion
Elongated Cushion
Emerald
Marquise
Oval
Pear
Princess
Radiant
Round
Halo
Hidden Halo
Nature
Pave
Chevron
Eternity
Curved
Pave
Classic
Diamonds
Designer
HeartFrequently Asked Questions
here are most common questions
Are certified lab-grown diamonds as valuable as natural diamonds?
Yes, certified lab-grown diamonds are identical to natural diamonds in every way except their origin. They offer the same brilliance, durability, and beauty, with the added benefits of sustainability and affordability.
Can I request a copy of the diamond certification before purchase?
Absolutely! We are happy to provide you with a copy of the diamond’s certification upon request, so you can review its details before making your decision
Do all your jewelry pieces come with certification?
Yes, all our lab-grown diamond jewelry pieces come with IGI or SGL certification, ensuring their quality and authenticity.
How do I make changes after my order has been placed?
If you notice a mistake with your order after receiving an order confirmation email, please email us: support@shopneez.com If it’s after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.
Are there any additional fees for using Klarna, Afterpay, or Affirm?
No additional fees are charged by us. However, Klarna, Afterpay, or Affirm may apply fees or interest depending on the payment plan you choose. Please review their terms and conditions before proceeding.
Can I cancel a payment or change my payment method after placing an order?
Once an order is placed, we cannot change the payment method. If you wish to cancel, please contact our customer service team immediately for assistance.
Can I use Affirm to finance my purchase?
Yes, you can select Affirm at checkout to apply for financing. Affirm offers flexible monthly payment plans with no hidden fees. Eligibility and terms will be displayed during the application process.
Can I use multiple payment methods for one order?
Unfortunately, you can only use one payment method per order. Please choose the option that best suits your needs during checkout.
How do Klarna and Afterpay payment plans work?
Klarna: Choose between paying in 4 interest-free installments or opting for a monthly plan. Payments are automatically debited from your account as per the schedule.
Afterpay: Pay in 4 equal, interest-free installments every two weeks. Just select Afterpay at checkout and follow the steps.
Is my payment information secure?
Absolutely. We use industry-leading encryption and security protocols through PayPal, Stripe, Klarna, Afterpay, and Affirm to ensure your payment information is safe and confidential.
What is Stripe, and how do I use it?
Stripe is a secure payment processor that allows you to pay with your credit or debit card. Simply enter your card details at checkout, and Stripe will process the payment securely.
Which payment methods do you accept?
We accept a variety of secure and convenient payment methods, including:
Affirm: Choose flexible monthly payment plans with Affirm.
PayPal: Use your PayPal account for a fast and secure checkout.
Stripe: Pay with your credit or debit card via Stripe’s secure gateway.
Klarna: Buy now, pay later with Klarna. Flexible payment plans available.
Afterpay: Enjoy the convenience of paying for your purchase in four interest-free installments.
Does gold jewelry tarnish over time?
No, gold does not tarnish or corrode. It is a durable and long-lasting material that retains its beauty and value over time.
How can I prevent skin reactions from jewelry?
To avoid skin reactions, we recommend:
- Keeping your jewelry clean and dry.
- Avoiding direct contact with lotions, perfumes, and harsh chemicals.
- Storing your jewelry in a dry, cool place when not in use.
How do I care for my jewelry?
Daily Care & Maintenance
✔ Avoid chemicals – Keep your jewelry away from harsh chemicals like perfumes, lotions, and household cleaners.
✔ Remove before activities – Take off your jewelry before swimming, exercising, or doing household chores.
✔ Store properly – Store in a soft pouch or jewelry box to prevent scratches and tarnishing.
Cleaning Your Jewelry
🔹 Sterling Silver (925 Silver) – Use a silver polishing cloth or mild soap with warm water. Dry thoroughly to prevent tarnishing.
🔹 Gold Jewelry – Clean with warm soapy water and a soft brush, then rinse and dry with a lint-free cloth.
🔹 Lab-Grown Diamonds – Soak in warm water with mild dish soap for 10–15 minutes, then gently scrub with a soft toothbrush.
Is your jewelry hypoallergenic?
Yes, our jewelry is hypoallergenic and free from harmful metals like nickel, making it ideal for people with sensitive skin.
What materials are used in your jewelry?
1. Lab-Grown Diamonds 💎 & Moissanites
- Ethically created using CVD (Chemical Vapor Deposition) technology.
- Same physical, chemical, and optical properties as natural diamonds.
2. 925 Sterling Silver ✨
- Made of 92.5% pure silver mixed with 7.5% other metals for durability.
- Rhodium-plated options for extra shine and tarnish resistance.
3. Gold Jewelry 🌟
- Solid Gold: Likely in 10K, 14K, or 18K options.
- Gold-Plated & Gold Vermeil: Thick gold layering over sterling silver
Why do some jewelry pieces cause skin discoloration?
Skin discoloration, like a green tint, often happens with jewelry made of non-precious metals such as copper or low-quality alloys. These metals can react with moisture, sweat, or lotions on your skin, causing a chemical reaction that leads to discoloration.
Will your jewelry turn my skin green?
No, our jewelry is made with high-quality materials such as 925 sterling silver, 10K, 14K, and 18K solid gold, ensuring it will not tarnish or cause your skin to turn green. We also use Moissanites & lab-grown diamonds, which are free from any impurities that might react with your skin.
Where do you ship to?
We deliver our jewelry worldwide, ensuring that customers from across the globe can enjoy our exquisite lab-grown diamond creations.
Are there any customs duties or taxes?
Customs duties or taxes may apply depending on your country’s import policies. These charges are the responsibility of the customer and are not included in the product or shipping cost.
For Normal Shipping our team take care for custom clerance & deliver to your address in USA, UK, CANADA & AUSTRALIA. For Express Shipping custom duty eligible.
Can I change my shipping address after placing an order?
Yes, you can update your shipping address before your order is dispatched. Please contact our support team as soon as possible to make changes
Do you provide tracking for shipments?
Yes, we provide tracking details for all orders. Once your order is shipped, you’ll receive a tracking link to monitor your shipment’s progress.
How long does delivery take?
Delivery Time= Processing Time + Shipping Time
Processing time differs from product to product. Some popular styles can be shipped out within 4-6 Days, while engraved or custom orders may take up to 3-12 business days.
Delivery times depend on your location and the chosen shipping method. You’ll receive an estimated delivery date during checkout and a tracking link once your order is dispatched.
For more information, please check Shipping & Delivery.
How long does delivery take?
Delivery Time= Processing Time + Shipping Time
Processing time differs from product to product. Some popular styles can be shipped out within 4-6 Days, while engraved or custom orders may take up to 3-12 business days.
Delivery times depend on your location and the chosen shipping method. You’ll receive an estimated delivery date during checkout and a tracking link once your order is dispatched.
For more information, please check Shipping & Delivery.
How much does shipping cost?
Normally, it’s FREE Shipping. Shipping costs vary based on your location and the shipping method selected. You can view the exact shipping cost during the checkout process before completing your purchase.
Where are the products shipped from?
All orders are carefully crafted and shipped from India with attention to quality and detail. We Forward USA, UK & Canada Order to Our Support Center in USA, UK & Canada & they will deliver to you. For Expedite shipping please contact us.
