Frequently Asked Questions
Does gold jewelry tarnish over time?
No, gold does not tarnish or corrode. It is a durable and long-lasting material that retains its beauty and value over time.
How can I prevent skin reactions from jewelry?
To avoid skin reactions, we recommend:
- Keeping your jewelry clean and dry.
- Avoiding direct contact with lotions, perfumes, and harsh chemicals.
- Storing your jewelry in a dry, cool place when not in use.
How do I care for my jewelry?
Daily Care & Maintenance
✔ Avoid chemicals – Keep your jewelry away from harsh chemicals like perfumes, lotions, and household cleaners.
✔ Remove before activities – Take off your jewelry before swimming, exercising, or doing household chores.
✔ Store properly – Store in a soft pouch or jewelry box to prevent scratches and tarnishing.
Cleaning Your Jewelry
🔹 Sterling Silver (925 Silver) – Use a silver polishing cloth or mild soap with warm water. Dry thoroughly to prevent tarnishing.
🔹 Gold Jewelry – Clean with warm soapy water and a soft brush, then rinse and dry with a lint-free cloth.
🔹 Lab-Grown Diamonds – Soak in warm water with mild dish soap for 10–15 minutes, then gently scrub with a soft toothbrush.
How do I know your lab-grown diamonds are authentic?
We guarantee the authenticity of all our lab-grown diamonds. Each piece of jewelry is accompanied by certification from reputable gemological institutes, such as IGI (International Gemological Institute) and SGL, ensuring their quality and authenticity.
How do I make changes after my order has been placed?
If you notice a mistake with your order after receiving an order confirmation email, please email us: support@shopneez.com If it’s after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.
How do Klarna and Afterpay payment plans work?
Klarna: Choose between paying in 4 interest-free installments or opting for a monthly plan. Payments are automatically debited from your account as per the schedule.
Afterpay: Pay in 4 equal, interest-free installments every two weeks. Just select Afterpay at checkout and follow the steps.
How long does delivery take?
Delivery Time= Processing Time + Shipping Time
Processing time differs from product to product. Some popular styles can be shipped out within 4-6 Days, while engraved or custom orders may take up to 3-12 business days.
Delivery times depend on your location and the chosen shipping method. You’ll receive an estimated delivery date during checkout and a tracking link once your order is dispatched.
For more information, please check Shipping & Delivery.
How much does shipping cost?
Normally, it's FREE Shipping. Shipping costs vary based on your location and the shipping method selected. You can view the exact shipping cost during the checkout process before completing your purchase.
Is my payment information secure?
Absolutely. We use industry-leading encryption and security protocols through PayPal, Stripe, Klarna, Afterpay, and Affirm to ensure your payment information is safe and confidential.
Is your jewelry hypoallergenic?
Yes, our jewelry is hypoallergenic and free from harmful metals like nickel, making it ideal for people with sensitive skin.
