Frequently Asked Questions
Are certified lab-grown diamonds as valuable as natural diamonds?
Yes, certified lab-grown diamonds are identical to natural diamonds in every way except their origin. They offer the same brilliance, durability, and beauty, with the added benefits of sustainability and affordability.
Are there any additional fees for using Klarna, Afterpay, or Affirm?
No additional fees are charged by us. However, Klarna, Afterpay, or Affirm may apply fees or interest depending on the payment plan you choose. Please review their terms and conditions before proceeding.
Are there any customs duties or taxes?
Customs duties or taxes may apply depending on your country’s import policies. These charges are the responsibility of the customer and are not included in the product or shipping cost.
For Normal Shipping our team take care for custom clerance & deliver to your address in USA, UK, CANADA & AUSTRALIA. For Express Shipping custom duty eligible.
Can I cancel a payment or change my payment method after placing an order?
Once an order is placed, we cannot change the payment method. If you wish to cancel, please contact our customer service team immediately for assistance.
Can I change my shipping address after placing an order?
Yes, you can update your shipping address before your order is dispatched. Please contact our support team as soon as possible to make changes.
Can I request a copy of the diamond certification before purchase?
Absolutely! We are happy to provide you with a copy of the diamond's certification upon request, so you can review its details before making your decision.
Can I use Affirm to finance my purchase?
Yes, you can select Affirm at checkout to apply for financing. Affirm offers flexible monthly payment plans with no hidden fees. Eligibility and terms will be displayed during the application process.
Can I use multiple payment methods for one order?
Unfortunately, you can only use one payment method per order. Please choose the option that best suits your needs during checkout.
Do all your jewelry pieces come with certification?
Yes, all our lab-grown diamond jewelry pieces come with IGI or SGL certification, ensuring their quality and authenticity.
Do you provide tracking for shipments?
Yes, we provide tracking details for all orders. Once your order is shipped, you’ll receive a tracking link to monitor your shipment’s progress.
